Attack 10 Off-Road Electric Bike
Attack 10 Off-Road Electric Bike
We are committed to providing quality products to all of our valued customers. We strive for your complete satisfaction with every purchase.
All of our products are sold with a 14-day money-back guarantee and must be shipped to us within 14 days of you receiving them. Please ensure that all returned items are in brand-new condition, unused, with original tags and packaging. Items damaged during the return shipping process due to improper packaging may not be eligible for a refund.
Accepted Returns:
- Returns are accepted for defective, damaged, or missing items upon receipt, as well as for wrong items or incorrect and non-compatible packages sent.
- Returns are accepted for unsatisfactory, unopened, or unused items within 14 days of your receipt.
Items Not Eligible for Return:
- Non-defective Items that have been installed, modified, drilled, or cut.
- Damage caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc.
Return Shipping Costs:
- We will pay return shipping fee due to manufacturer or our website errors. (defective or damaged products, incompatible products, missing accessories, etc.)
- If the return is caused by the consumer (such as dissatisfaction with the product, personal preferences, or purchasing the wrong product), the consumer should be responsible for the Return shipping fee.
Return & Refund Steps:
If you are not satisfied with your order or wish to return or exchange your order, please feel free to contact us via email (info@kopuwayglobal.com) Monday through Friday within 14 days of receiving your merchandise.
- Submit your order number, the reason for your return, clear pictures or video of the item, and the shipping package. We will provide a return address via email once your return request is approved.
- When returning the package, please ensure that the item is intact and that all accessories inside are intact. (Except for items that are defective, damaged or missing upon receipt). Leave the goods in the original box, sealed. Attach the barcode we provide to the package and send it to the address sent to you by our customer service.
- When the goods are sent out, send the shipping receipt and tracking number to us in time. (If you don't contact us, we can't help you deal with it.)
- After our warehouse receives the goods to confirm that they are not damaged and in good condition, you will get a refund within 10 business days. (Refunds will be issued back to the original method of payment or store credit only.)
Common Reasons for Return:
1. You Don’t Want the Item:
- The return shipping fee is the responsibility of the buyer.
- Shipping fee is not refundable.
- Buyer must email us at info@kopuwayglobal.com within 14 days after the item arrived.
- Return items must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
2. Purchased the Wrong Item:
- The return shipping fee is the responsibility of the buyer.
- Shipping fee is not refundable.
- Buyer must email us at info@kopuwayglobal.com within 14 days after the item arrived.
- Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
3. Defective or Damaged Products:
- Buyers need to provide pictures or videos to show the problem.
- The return shipping fee is the responsibility of KOPUWAY.
- Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every returned item. After the inspection, if it is the manufacturer's defective problem, you will get the exchange or full refund within 24 hours.
4. Shipping Damage:
- We only use DHL, FedEx top service shipping companies. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, and we will help you to get the compensation from the shipping company as soon as possible.
5. Item Not Received
- The package tracking information says delivered but you haven't received it. We'll get in touch with the shipper and track it down. If we can’t find it, we’ll ship you a new item or issue a refund.
- No tracking information and you haven't received the item within 7 days. Please feel free to contact us for help.
6. Items with Missing Accessories
- If you received a product that is missing accessories, please send us some package pictures and information, and we will check the accessories and resend them to you.
7. Cancellations:
- You may cancel your order free of charge at any time before shipping.
- If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges.
This shipping policy applies to all Kopuway products sold by Kopuway Ltd and sets out the shipping process you can expect when placing an order with us.
1. Lead-time Information
Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate of your order processing and product manufacturing time and does not include time in transit.
Due to the demand for our products, we often experience a lead-time take of 3-14 business days, which may vary depending on the season or overall demand and shipping address. We cannot make any guarantees or assurances as to lead-time when you first place your order with us. However, we do our best to keep this lead-time as short as possible.
You will be notified when your products have been shipped.
2. Delivery Information
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
Below are our best estimates for delivery times:
Location | Expected Delivery Time |
---|---|
Europe, Australia and New Zealand | For most locations, deliveries are usually completed within 10-14 business days, depending on your shipping address. Western Australia may take up to 14 business days for delivery. And certain European countries or locations may also experience longer delivery times. |
United States | As we have US overseas warehouses, deliveries to the continental United States are usually within 7 business days. However, Alaska, Hawaii, and certain remote areas may experience longer delivery times. |
Rest of World | Delivery times vary for the rest of the world depending on country and location. After you have made your purchase, an estimated delivery time will be provided to you. |
Please note: The following countries may have delayed shipping due to the delivery and customs process: Bangladesh, Bermuda, Cyprus, Eritrea, Estonia, Fiji, Greece, Croatia, Mexico, New Zealand, Russia, Saudi Arabia, Oman and some areas of South America.
In every other case, we will use the most reliable and economical carrier possible. Please contact us(info@kopuwayglobal.com) if you have any questions about your delivery.
3. Shipping Cost
KOPUWAY offers Free Shipping for all orders.
4. Import Fees, Duties and Taxes
If you are located in Australia, the United States or the European Union, including the United Kingdom, we will cover the cost of import fees, duties and other import taxes.
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
5. Tracking Your Order
Once shipped, you will be provided with a tracking link (where available) for your order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.
6. Kopuway Battery in Transit – Dangerous Goods
If your order contains a Kopuway battery, the estimated delivery schedule cannot be guaranteed as the JETSURF battery is classed as dangerous goods. Your Kopuway battery may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take approximately 1-4 business days longer than the rest of the shipment.
Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your Kopuway battery.
7. Signature on Delivery
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.
8. Change the Shipping Address
If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at info@kopuwayglobal.com and providing the updated details.
9. What Happens if My Delivery Goes Missing or Is Damaged?
Once your goods are in transit, any issues or delays are outside Kopuway’s control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your goods and find they are damaged, please immediately contact Kopuway at info@kopuwayglobal.com
10. Shipping Method: Air vs Sea
The shipping method of your goods will be determined based on your location.
Some remote regions and island nations will only allow Kopuway batteries to be shipped by sea. In this instance, shipping can take between 6-12 weeks.
You will be provided with an estimated delivery date after your goods have left the port. Once goods are in transit via sea, Kopuway has no control over any delays that may occur due to external factors such as port congestion or poor weather. Kopuway will provide updates on your shipment if any major delays occur once in transit.
FOR RUGGED RIDES
ELECTRIC BIKE
- ATTACK 10
The ATTACK 10 ebikes feature a powerful drive system, adventurous hydraulic suspension and magnesium alloy frames.
BECOME A DEALERTECHNICAL SPECIFICATIONS
Motor
750 - 1200W Brushless Gear Motor
Speed Limit
30 MPH
Riding Range
40-68 miles
Waterproof Level
IP65
Battery Output
Samsung 960 Wh
Charge Time
3-6 hrs
Max Load
350 lbs
Tire
20" x 4" Puncture-Resistant Tire
Frame Material
Magnesium Alloy
Rear Triangle Material
Aluminum Alloy Forging
Driving Mode
Pedal Assist / Power Assist / Pure Electric
Speed System
Shimano - 7 Speeds
Weight w/ Battery
88 Lbs
Battery
48V 60AH
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TRACKING BACKPACK
PERSONAL SIDEPACK
TRAVELING BACKPACK
MAIN MODEL ADVANTEGES
MAIN MODEL ADVANTEGES
DIVE DEEPER
FROM CITY STREETS TO MOUNTAIN TRAILS.
MOTOR POWER
750W
TOP SPEED
30 MPH
RANGE UP TO
40-68 miles
Battery
48V-20AH
SPEED
Shimano 7-SPEED
MAX LOAD
350 LBS
Proof By Our Customers
EWAVE DUAL SYSTEM - eFoil & Jetboard (2 in 1)
INTRODUCING THE 2-IN-1 SYSTEM AT SURF EXPO
EWAVE, YES OR NO?
JETBOARD SYSTEM
BORN TO THRILL - With the 6000 RPM and the robust 11.8KW power, it can reach 35mph in just 3 seconds.
JETBOARD SYSTEM
BORN TO THRILL - Reach 60 Km/H In Just Three Seconds
BORN TO THRILL - Able to reach 60 km/h in just three seconds
11.8 KW POWER
TOP SPEED 35 MPH (56 KM/h)
20-40 MIN BATTERY LIFE
48V 60AH-FAST CHARGE 2.5 H
eFOIL SYSTEM
Combining jetboard and efoil together as an interchangeable system letting you switch between jetboard and hydrofoil attachment.
TOP SPEED 21 MPH
60-80 mIN RANGE
AGILE CONTROL
SILENT
ATTACK 10 E-Bike comes with a British retro motorcycle design, a lower fuselage. and desert yellow exterior paint reminiscent of military vehicles
ATTACK 10 E-Bike comes with a British retro motorcycle design, a lower fuselage. and desert yellow exterior paint reminiscent of military vehicles
ATTACK 10 E-Bike comes with a British retro motorcycle design, a lower fuselage. and desert yellow exterior paint reminiscent of military vehicles
ATTACK 10 E-Bike Review
Powerful 750W Motor
Attack 10 was made to carry you across all terrains with 750w (Peak 1200w) high-performance motor,Feel the power of instant acceleratior like never before,it provides a powerful, thrilling riding experience.
Removable EV Battery
An Industry-best 48V 20Ah Tesla-Grade 21700 battery assembly provides ample power to kick-start any journey. Built-in design offering safety and convenience. Attack 10 E-bike is able to achieve 40-50 miles in pure electric mode and 50-68 miles in pedal assist mode (PAS mode).
Powerful 750W Motor
Attack 10 was made to carry you across all terrains with 750w (Peak 1200w) high-performance motor, Feel the power of instant acceleratior like never before, it provides a powerful, thrilling riding experience.
Removable EV Battery
An Industry-best 48V 20Ah Tesla-Grade 21700 battery assembly provides ample power to kick-start any journey. Built-in design offering safety and convenience. Attack 10 E-bike is able to achieve 40-50 miles in pure electric mode and 50-68 miles in pedal assist mode (PAS mode).
FLY OVER WATER
AN EBIKE FOR THE FEARLESS
Designed to conquer off-road adventures, the Attack 10 offers superior performance on rugged terrain. With a maximum load capacity of 350 pounds, this e-bike is suitable for adult riders, provides up to 67-Nm of torque, can easily climb a 40° slope.
Timeless flair of Old English Motorcycles
With sleek and dynamic curves reminiscent of a Fighter Jet. The frame incorporates Tesla-inspired magnesium alloy with seamless integrated stamping, offering a flawless appearance.
MAIN MODEL ADVANTEGES
FULL CARBON FIBER HULL
To keep perfect maneuverability and speed in the corners, the EWAVE Electric Surfboard is available with high-strength anti-corrosive carbon fibre hull shape.
POWER UNIT
11.8KW high-performance pump-jet propulsion, combined with high-rate power cells and intelligent power management algorithms ensures consistent high-level power output.
BOOSTER
With button on the handle, rider can boost the power and enjoy the speed from turbo effect. Safety switch off system turn off the board immediately after the magnet key on your wrist disconnects with the handle.
CHARGING
With an advanced system that constantly analyzes your battery to keep it under control and recharges in 2.5 hours
FOOTSTRAPS
New ergonomic designEnhanced foam materialsPressure release technology
REMOVABLE BATTERY
This battery packs a punch with 48V, 50AH, delivering 2550kWh of power. You can ride for 20 to 40 minutes, depending on your driving speed and factors like wind resistance. It also supports fast chargingfully- juiced up in just 2.5 hours. And three waterproof safety mechanisms provide operational security to ensure safety on every ride.
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FAQS
HAVE ANY OTHER QUESTIONS?
Feel free to leave your questions to us. We will reply you within 24 hours!
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GROW YOUR BUSINESS WITH KOPUWAY & EWAVE
From yachters and beachfront bathers to lake lovers in cottage country, the jetboard market knows no bounds — anywhere there’s water, there’s a demand for our product. This is a business venture that promises to be both profitable and pleasurable, forged from a new frontier in EV mobility.
FILL OUT DEALER APPLICATIONGROW YOUR BUSINESS WITH KOPUWAY
Our Dealer program won’t only supply your customers with a once-in-a-lifetime outdoor experience, it will also propel your business to the forefront of a brand new industry. Join the KOPUWAY family
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