FAQ
Frequently asked question
1
What forms of cards/payments do you accept?
We accept all major credit cards,debit cards and Direct Bank Transfer.
2
How can I check the status of my order?
You can contact us anytime at blank .After receiving your email,we will check the order status with our team and e-mail you with scheduling updates.
3
I live outside of the United States, can you ship the product to me?
We can ship all over the world except with very few locations. Please contact us for more details.
4
What is a EWAVE eFoil?
EWAVE eFoil is an electric-powered hydrofoil, also known as an e-foil. Standing on the surfboard, riders use a handheld
booster to manage their speed. With a mast that is partially underwater, EWAVE eFoil gives you the feeling of freedomto fly over water.
5
Why should I choose EWAVE eFoil?
EWAVE eFoil is the first hydrofoil that can be used in 2 ways. EWAVE eFoil has a unique 2 in 1 system that can fit the different needs of riders. EWAVE eFoil contains 2 parts: the eFoil and the jet board. Riders can switch between the hydrofoil and the jet board easily.
6
Who can use the EWAVE eFoil?
We strongly recommend the user should be at least 16 years old and older. An EWAVE eFoil board's maximum load is 110 kg(242 lbs).
7
How much maintenance does the EWAVE eFoil require?
Our components and cables are sealed from moisture and composed of high-quality corrosion-resistant materials requiring
little to no maintenance. However, to extend the eFoil’s life to the maximum, we recommend using plain water to wash the whole board after surfing in the sea.
8
How hard is it to ride the EWAVE eFoil?
It’s easy to learn how to ride an EWAVE eFoil. Most people can handle the board within one hour. If you have any experience with skateboarding, snowboarding, surfing, or foiling, it will be much easier to ride EWAVE eFoil. We have
specifically designed a system that is easy to use and fun for surfers from entry-level to racing level. In the meantime, you can learn more by reading our USER MANUAL
9
What happens if I run low on battery while riding the EWAVE eFoil?
First, you don’t need to worry about your safety. The jet board can keep you safe. Second, start heading back to the shore as
soon as possible to change or recharge the battery for another fun ride.
10
Does the EWAVE eFoil have any warranties?
Yes,we have a set of warranty policies,please see all information here:
https://kopuwayglobal.com/pages/warranty
11
Can I return my EWAVE eFoil?
Please check our Return & Refund Policy Page:
https://kopuwayglobal.com/pages/return-and-refund-policy
12
What do I do if I receive a damage product?
If the damage occurs during transportation, we will replace the damaged product for you without any extra cost.
13
What is the top speed of a EWAVE eFoil?
EWAVE eFoil is the fastest in the world and can achieve sppeds 63kmh(40mph).EWAVE is the only equipment supplier of electric Surfboard Asian Champion,National Championship and other important events.Meanwhile EWAVE has become the national ski team to prepare for the Winter Olympics”winter&summer training”project designated training equipment.
