FAQ

Frequently asked question
1
We accept all major credit cards,debit cards and Direct Bank Transfer.
2
You can contact us anytime at blank .After receiving your email,we will check the order status with our team and e-mail you with scheduling updates.
3
We can ship all over the world except with very few locations. Please contact us for more details.
4
EWAVE eFoil is an electric-powered hydrofoil, also known as an e-foil. Standing on the surfboard, riders use a handheld booster to manage their speed. With a mast that is partially underwater, EWAVE eFoil gives you the feeling of freedomto fly over water.
5
EWAVE eFoil is the first hydrofoil that can be used in 2 ways. EWAVE eFoil has a unique 2 in 1 system that can fit the different needs of riders. EWAVE eFoil contains 2 parts: the eFoil and the jet board. Riders can switch between the hydrofoil and the jet board easily.
6
We strongly recommend the user should be at least 16 years old and older. An EWAVE eFoil board's maximum load is 110 kg(242 lbs).
7
Our components and cables are sealed from moisture and composed of high-quality corrosion-resistant materials requiring little to no maintenance. However, to extend the eFoil’s life to the maximum, we recommend using plain water to wash the whole board after surfing in the sea.
8
It’s easy to learn how to ride an EWAVE eFoil. Most people can handle the board within one hour. If you have any experience with skateboarding, snowboarding, surfing, or foiling, it will be much easier to ride EWAVE eFoil. We have specifically designed a system that is easy to use and fun for surfers from entry-level to racing level. In the meantime, you can learn more by reading our USER MANUAL
9
First, you don’t need to worry about your safety. The jet board can keep you safe. Second, start heading back to the shore as soon as possible to change or recharge the battery for another fun ride.
10
Yes,we have a set of warranty policies,please see all information here: https://kopuwayglobal.com/pages/warranty
11
Please check our Return & Refund Policy Page: https://kopuwayglobal.com/pages/return-and-refund-policy
12
If the damage occurs during transportation, we will replace the damaged product for you without any extra cost.
13
EWAVE eFoil is the fastest in the world and can achieve sppeds 63kmh(40mph).EWAVE is the only equipment supplier of electric Surfboard Asian Champion,National Championship and other important events.Meanwhile EWAVE has become the national ski team to prepare for the Winter Olympics”winter&summer training”project designated training equipment.
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