Shipping Policy
This shipping policy applies to all Kopuway products sold by Kopuway Ltd and sets out the shipping process you can expect when placing an order with us.
1. Lead-time Information
Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate of your order processing and product manufacturing time and does not include time in transit.
Due to the demand for our products, we often experience a lead-time take of 3-14 business days, which may vary depending on the season or overall demand and shipping address. We cannot make any guarantees or assurances as to lead-time when you first place your order with us. However, we do our best to keep this lead-time as short as possible.
You will be notified when your products have been shipped.
2. Delivery Information
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
Below are our best estimates for delivery times:
| Location | Expected Delivery Time |
|---|---|
| Europe, Australia and New Zealand | For most locations, deliveries are usually completed within 10-14 business days, depending on your shipping address. Western Australia may take up to 14 business days for delivery. And certain European countries or locations may also experience longer delivery times. |
| United States | As we have US overseas warehouses, deliveries to the continental United States are usually within 7 business days. However, Alaska, Hawaii, and certain remote areas may experience longer delivery times. |
| Rest of World | Delivery times vary for the rest of the world depending on country and location. After you have made your purchase, an estimated delivery time will be provided to you. |
Please note: The following countries may have delayed shipping due to the delivery and customs process: Bangladesh, Bermuda, Cyprus, Eritrea, Estonia, Fiji, Greece, Croatia, Mexico, New Zealand, Russia, Saudi Arabia, Oman and some areas of South America.
In every other case, we will use the most reliable and economical carrier possible. Please contact us(info@kopuwayglobal.com) if you have any questions about your delivery.
3. SHIPPING OPTIONS AND FEES – SPEED BOAT + BOARDS
KOPUWAY extends shipping services for our products to all states across the US. The shipping fees for Electric Speed Boats and eFoil & Jet Boards are contingent upon the following regions within the
US
**Partner Store Pick-Up - FREE**
- **Electric Speed Boat - $500*/Boat (hull only)**
- **eFoil & Jet Board - $300*/Board (hull only)**
- **Battery - $200*/Batter
- **Hawaii, Alaska, Puerto Rico, and the Caribbean - Custom price calculated based on your location**
SHIPPING FEES – OTHER ITEMS
For miscellaneous products, KOPUWAY offers complimentary shippin
4. Import Fees, Duties and Taxes
If you are located in Australia, the United States or the European Union, including the United Kingdom, we will cover the cost of import fees, duties and other import taxes.
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
5. Tracking Your Order
Once shipped, you will be provided with a tracking link (where available) for your order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.
6. Kopuway Battery in Transit – Dangerous Goods
If your order contains a Kopuway battery, the estimated delivery schedule cannot be guaranteed as the JETSURF battery is classed as dangerous goods. Your Kopuway battery may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take approximately 1-4 business days longer than the rest of the shipment.
Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your Kopuway battery.
7. Signature on Delivery
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.
8. Change the Shipping Address
If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at info@kopuwayglobal.com and providing the updated details.
9. What Happens if My Delivery Goes Missing or Is Damaged?
Once your goods are in transit, any issues or delays are outside Kopuway’s control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your goods and find they are damaged, please immediately contact Kopuway at info@kopuwayglobal.com
10. Shipping Method: Air vs Sea
The shipping method of your goods will be determined based on your location.
Some remote regions and island nations will only allow Kopuway batteries to be shipped by sea. In this instance, shipping can take between 6-12 weeks.
You will be provided with an estimated delivery date after your goods have left the port. Once goods are in transit via sea, Kopuway has no control over any delays that may occur due to external factors such as port congestion or poor weather. Kopuway will provide updates on your shipment if any major delays occur once in transit.
